Delivery and Returns

Delivery

We’re committed to getting gifts to your loved ones as quickly as possible. Standard delivery charges cost between £3.99 and £9.99 (depending on goods) and will be received in 2 to 5 working days. Next day delivery on orders received before 12:30pm is available on most items at an extra cost.

When your order is shipped you will receive an email letting you know that the order has been sent. The timescales for delivery are indicated below (although delivery of cupcakes is at a different rate – further details are found in the Cupcake section):

  • UK Standard Delivery for 1 item £3.99 - Delivery 2-5 working days from dispatch
  • UK Standard Delivery for 2 items £7.99 - Delivery 2-5 working days from dispatch
  • UK Standard Delivery for 3 items £9.99 - Delivery 2-5 working days from dispatch

UK Next Day Delivery is available for most items. This is charged at £7.99 - Delivery within 24 hours (orders must be made by 12:30pm)

UK Next Day delivery for 2 or more items £15.98 - Delivery within 24 hours (orders must be made by 12:30pm)

Our personalised products are made to order, therefore the delivery times will vary from product to product. The typical delivery time is clearly stated in the detailed product information. Meeting these delivery commitments does rely on the personalised information being supplied promptly. If you require your personalised order sooner we will endeavour to help you. Please contact our Customer Services team.

Seasonal Variations

Although you don’t need a special occasion to buy from us, we do get busier at certain times of the year, such as Christmas, so our standard delivery services may be subject to small delays. This should not impact guaranteed services.

Failed Delivery

Where we have attempted delivery and the addressee has not collected the parcel or rearranged delivery promptly, the parcel will be returned to us. This may also occur if an incorrect delivery address has been provided. In these cases, we can resend your order at an agreed cost, which may be more than our normal delivery charge. Alternatively, you will have the right to a refund less deductions for despatch and delivery costs incurred.

Undelivered Goods

We confirm despatch of your order by email. In the event of your parcel not arriving, we reserve the right to ask you to wait 10 working days after which we will despatch your order again or provide a refund, whichever is appropriate.

We do not accept any responsibility for the late arrival of parcels delivered by our Standard, European or Worldwide delivery services. For these services, the stated time for delivery is an estimate and cannot be guaranteed. Late goods, however, can of course still be returned in accordance with our Refunds and Exchange Policy.

Cake card Delivery

Please allow between 3-5 working days from placing your order. Where possible we always try to post two days in advance of any date given to ensure gifts arrive in good time. However, everything is sent First Class with Royal Mail and so we cannot specify what exact time it will arrive.  We also only post Monday – Friday, so any orders placed from Friday – Sunday will not be processed until the following Monday. Please do not ask for delivery tomorrow, all our products are baked for you in house and so we need at 24 hours notice although we will always try our best to meet tight dates.

Cake cards, cake balls, and Say it with cake are delivered via Royal Mail like normal post, however the Cup Cakes will need someone in to receive them.

Cupcake Delivery

Cupcakes are delivered via courier so they are charged at £7.95 delivery. This ensures your product arrives on time and undamaged. Orders received before 3pm will be processed the same day. Orders received after 3pm will be processed the following working day. Please note that orders received after 3pm Friday will not be processed until the following Monday. During busy periods we may move our cut off time forward, so to avoid disappointment, please place your order as soon as possible.

Order before 3pm Delivered
 Monday  Wednesday
 Tuesday  Thursday 
 Wednesday   Friday
 Thursday   Monday - cakes dispatched on Friday 
 Friday   Tuesday 
 Saturday & Sunday   Tuesday 

 

Your cakes will be delivered by courier between the hours of 08:00 - 18:00 on your chosen delivery day. Once your cakes are in possession of the courier we have no control over the delivery process, so we recommend you choose a delivery date, at least one day before you require your order, to ensure you have your order in time in the unlikely event that there is a delay in delivery.

It is your responsibility to ensure that you have given us the correct delivery information, and that someone is available to sign for the cakes.  If you ask us to, we can ask the courier to leave the cakes in a specific place at the delivery address, however once the parcel has been left, we can take no responsibility for loss, theft or damage.

If the recipient is not in, we will attempt to leave your order with a neighbour, or failing that we will leave a card to inform the recipient how they can collect their parcel or arrange re delivery*. It then becomes the recipient’s responsibility to contact the courier.
Please note should there be no one in to accept initial delivery, we will then take no responsibility for any damages that may occur, due to the cakes travelling for longer than they should.*

We accept no liability if delivery is not made due to the recipient being unavailable, therefore, please consider sending your gift to a work address.

*Please note that additional redeliveries are chargeable, payment must be made before redelivery or alternatively the recipient can collect from their nearest depot.

The Following areas are not covered by our standard delivery charge. 

Zone C Deliveries - £24.95

AB31 to AB38 AB40 to AB56 IV1 to IV28 IV30 to IV32 IV36 to IV40
IV52 to IV54 IV63 KW1 to KW14 PA21 to PA38 PH4 to PH41
PH49 to PH50 Northern Ireland      




Zone D Deliveries - £29.95

HS IV41 to IV49 IV 51, 55 & 56
KA27 to KA28 KW15 to KW17 PA20
PA41 to PA49 PA60 to PA78 PH42 to PH44
ZE Isle of Man Republic of Ireland
Channel Islands    



 

 

Returns

We’re confident our gifts will exceed your expectations and bring nothing but cheer to those lucky enough to receive a present from us. But on the odd occasion when our goods are not up to scratch or the wrong items arrive, we will be happy to send a replacement or give you a refund, so long as you notify us of any problem within 7 working days (from the day after you receive your goods), by email.

Do not send any items back to us, prior to contacting us first. We will not accept any items returned to us without pre-authorisation. Unwanted goods that have been correctly supplied will only be accepted for return at our discretion.
Unfortunately, we cannot refund personalised goods or earrings for hygiene and safety reasons, unless they are faulty.

We carefully select products of the highest quality and describe our products in as much detail as possible to avoid any disappointment when they arrive.

The goods must be returned to us unused and in their original condition for a refund. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase. If unwanted goods are not resaleable then we cannot provide a refund.

Please include in your parcel your Order Number and Name and Address so that we have all the information necessary to process your return quickly.

We recommend you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery.

If you choose to return your parcel by special delivery or a courier please advise us when requesting a return.
Items are returned at your own expense.  We do not offer a free post service.  If you do not include the correct postage on returning your unwanted items, the postal costs will be deducted from any refund due to you, including any surcharge that Royal Mail levy on underpaid items.

Please ensure you wrap your parcel carefully to prevent damage on the return journey. The goods will remain your responsibility until it has been received at the returns address. We cannot accept responsibility for returns lost or damaged in the post.

We will normally process your refund to your credit/debit card or paypal account within 7 working days from receipt back into our warehouse.

Cancellations

Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 7 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods). If you decide to exercise this right you must request a return as detailed above within 7 working days starting the day after you receive the goods. On receipt of your goods, we will refund the cost of the gifts and the standard delivery charge where incurred. If only part of your order is cancelled and returned, the delivery charge will not be refunded. Additional costs incurred by using our gift boxing and gift message service, along with our next business day or specific day delivery services are deemed perishable and therefore non refundable.

Where a return request is received after the statutory 7 days and before our 21 days deadline, your return will be processed but your original postage charge will not be refunded.

Your return postage along with gift boxing/gift message charges are non refundable unless the goods are faulty.

With regards to the gift vouchers for days out, you should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Don’t Need a Reason if you can rebook through the cancellation cover.

If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Don’t Need a Reason as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

If you change your mind and want to cancel an order for any of our perishable items, we will give you a full refund as long as the order has not been despatched. Unfortunately, as we are sending perishable goods, we cannot accept returns unless there is a fault with the product.

Bespoke/ Personalised Gifts/ Earrings

We regret that we cannot refund goods which are personalised, made to order or customised in any way unless they are faulty, as they are not resaleable. We are also unable to refund earrings for hygiene and safety reasons.

Before ordering a personalised item please satisfy yourself fully that the gift is what you require. If you have any concerns, please do not hesitate to contact us for more information and/or samples.

Please also be sure that you are able to provide the necessary information and approvals (as required) within your deadline for delivery.

Our ordering process is fully automated; as soon as you place your order instructions are sent to the producer and often work begins very shortly afterwards. Once this work has begun, and regardless of whether the item has been delivered, we cannot refund your order.

Faulty Goods

In the unusual event that your product is faulty or was damaged in transit, you must inform us by emailing us at returns@dontneedareason.co.uk within two working days of receipt of the product. A customer services representative will then advise you where to send your return to.

On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 1st Class Recorded Delivery or equivalent. Please obtain a proof of your postage costs so that we can refund the correct amount. We do not refund Royal Mail Special Delivery or courier costs unless agreed by us via email prior to the return.

We will normally process your refund to your credit/debit card or paypal account within 7-10 working days of its receipt or provide a replacement where agreed.

This returns policy does not affect your statutory rights.

Perishable items

In the unlikely event that you are not 100% happy with your order, please get in touch within 24 hours of receiving it, to report any problems. If gifts appear to have been damaged in transit, we will require evidence either by return delivery, or via photographs before a refund can be considered.

Please note that whilst refunds can be made, compensation will not exceed the original total paid for gifts.

Payment methods

So here’s the nitty gritty. We accept all major credit and debit cards or alternatively payment can be made via your Paypal account.

Most major credit cards are accepted via the simple shopping basket. You must provide your full billing address as registered with your credit/debit card. Payment will be required before any goods are dispatched.

Whilst every effort will be made to meet delivery arrangements, we do not accept any liability for the consequences of any delays outside of our control. All goods remain the property of Don’t Need a Reason until full payment has been received. We try to ensure that all items displayed are readily available, although Don’t Need a Reason cannot guarantee online availability. We reserve the right to refuse an order should we be unable to agree arrangements, price, delivery schedule and conditions.